stressed character

Carers Emergency Plan

When you are caring for someone, is a good idea to put together an emergency plan in case something happens and you are temporarily unable to provide care. To create your emergency plan, you will need to know:

  • Name, address and any other contact details of the person you care for.
  • Emergency contact details of people who can provide replacement care.
  • Any medication the person is taking.
  • Any ongoing treatment they need.
  • Their support, mobility and communication needs.

The Carers Information Service has a template emergency plan you can use: Carers Emergency Plan.

You can also download our Carers Emergency Plan Guidance, with tips on how to put your plan together and ideas to help you prepare for emergencies. For help inserting photos, download the instructions.

If you would like more support filling in your emergency plan, contact the Carers Information Service on 020 8649 9339, option 1 or email

carers emergency card image

Carer Emergency Card

To give you greater peace of mind, the Carers Information Service offers Carers Emergency Cards to carers in Croydon. The card identifies you as a carer and provides emergency contact details. Contact us for a card or download a card.

More tips to help you prepare for emergencies

  • Keep a list of emergency contacts in an easily accessible place, such as stuck to the fridge.
  • Put an In Case of Emergency (ICE) contact into any mobile phones.
  • Tell your employer you are a carer, in case you need any unexpected time off to deal with emergencies affecting the person you care for.
  • Get Message in a Bottle. Bottles are available for free from Croydon Lions Club (020 8681 2306) or from the Carers Support Centre.
  • Register for emergency short-term replacement care with Croycare, run by Croydon Council. Call 020 8654 7166 (CarelinePlus) or email to register.
  • Ask for a Carer’s Assessment.
  • Make the home safe and secure.
  • Purchase or hire any necessary equipment to promote independence - ASKSara has an online advice tool.
  • Watch out for scams and bogus traders with tips from Citizens Advice.

Useful contacts

In a case of emergency, ring 999. There are also some specific useful contacts for carers in certain emergency or urgent situations. Please be aware that these websites are linked to for information purposes and are not necessarily recommended by the Carers Information Service:

British Transport Police
0800 405 040 (call)
61016 (text)
Police force for British rail transport networks. Text to report non-emergency incidents. In an emergency, call 999.

Croydon 24 Emergency Line
020 8726 6000 (24 hr)
24 hour emergency line for Croydon Council.

Croydon Child Protection - Single Point of Contact
020 8255 2888 (Monday to Friday, 9am - 5pm)
020 8726 6400 (out of hours)
If you believe a child is experiencing or at risk of any type of abuse, report your concerns to the Croydon Child Protection Single Point of Contact. If the child is at immediate risk of harm, call 999.

Croydon Council’s Adult Abuse Reporting Line
020 8726 6500
If you believe a vulnerable adult is experiencing or at risk of any type of abuse, report your concerns to the Croydon Council Adult Abuse Reporting Line. If the adult is at immediate risk of harm, call 999.

Croydon Police Station
101 (Non-Emergency Crime and Incident Reporting Line)
You can report any non-emergency crime or incident to your local police station. Find Croydon Police Station at 71 Park Lane, Croydon CR9 1PB. Always call 999 in an emergency.

National Domestic Violence Helpline (24 Hour)
0808 2000 247
The helpline can give support, help and information over the telephone 24 hours a day.

NHS Urgent Non-Emergency Care
24-hour advice line for non-emergency medical advice, including out of hours. In an emergency, call 999.

116 123
National listening helpline - call free for confidential support about anything that’s bothering you.

South London and Maudsley NHS Foundation Trust (SLaM)
0800 731 2864 (Mental Health Helpline)
24 hour freephone helpline for people in Lambeth, Southwark, Lewisham and Croydon going through a mental health crisis and those who care for them.

Latest tweet

RT @nhscroydon_: Bogdan talks about why he got his Covid19 vaccination #Grabajab If you still need a first or second dose, find out where…
Follow us
Carers Support Centre logo

Carers Support Centre

Open weekdays 10am -4pm, feel free to drop in for advice or support with any issues related to caring.
Get support